Defective Products
If any product is found defective in the package, contact the customer support right away through email at ‘marketing@theauworld.com‘ or update the return status from your account on www.theauworld.com. Please also click the photographs of the defective product and upload stating the reason for return. We will arrange a pick up from your place and upon receiving the product, we will inspect it and make sure that it is exchanged and delivered to you in pristine condition or a full refund will be made as per terms and conditions.
Please note that the exchange of products is subjected to the availability of the products at the time of returning the product.
Please note: in case of a defective product received at your end, you must notify www.theauworld.com within 24-48 hours.
Note that some special rules pertaining to promotional offers might take priority over the www.theauworld.com 14 days Returns Policy
For any kind of further queries, please feel free to contact our customer care contact@theauworld.com